Executive Customer Relations, Customer Service
AmazonVerified company
Riyadh, SAU, Saudi Arabia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Riyadh, SAU, Saudi Arabia
About the role
Highest-tier customer advocacy role at Amazon, handling complex escalations from senior leaders, government bodies and regulators while fixing the underlying process gaps. Based in Riyadh, Saudi Arabia, it requires fluent Arabic and English plus 2+ years of customer support or escalation-ownership experience.
What you'll do
- Handle escalations from senior leaders, government bodies and regulators
- Investigate complex issues and deliver immediate customer resolutions
- Coordinate with Legal on court cases, legal notices and regulatory matters
- Identify systemic issues and implement preventive solutions
- Create and update SOPs for escalation workflows
- Track KPIs for escalation resolution effectiveness
- Represent Customer Service in external government and regulatory meetings
- May lead a team of ECR associates
What you'll need
- 2+ years of customer support experience or ownership of escalated customer issues
- English-language communication skills, written and verbal
- Speak, write and read fluently in Arabic
- Experience identifying and resolving complex issues
- Executive presence and sound judgment on sensitive escalations
- Preferred: experience working with government officials and regulatory bodies
- Preferred: leadership or people management in customer-facing roles
- Preferred: Kaizen, Lean Manufacturing or Six Sigma experience
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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