Customer Care Representative

Onsite customer care role in Melbourne, Florida, handling dealership personnel and vehicle owner inquiries by phone, email, web forms, and online applications. It pays $15.00 per hour and offers health insurance, paid time off, and training and development benefits.

• Respond to dealership and vehicle owner inquiries via phone, email, web forms, and online applications
• Research, resolve, document, and follow up on customer inquiries
• Initiate outbound contacts when appropriate
• Meet productivity, accessibility, quality assurance, and reliability standards
• Escalate program concerns and suggest process improvements
• Adhere to company and client policies and service standards
• Complete assigned training and support additional tasks
• Mentor new team members and serve as backup for senior staff

• High school diploma required
• 1–2 years customer service experience required
• Experience working with multiple programs and ability to type
• Excellent customer service ability
• Strong written and oral communication
• Time management and organizational skills
• Ability to multitask
• Ability to communicate with customers, managers, and co-workers

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.