Fashion Consultant (Spanish speaking) ‑ Onsite ‑ BR02
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
An onsite customer support role in Barcelona for a fashion brand, handling customer questions and complaints by phone and logging them in call management systems within SLA targets. It requires fluent Spanish plus advanced English and offers a fixed Monday-to-Friday daytime schedule with paid training and a yearly bonus on top of the base salary.
What you'll do
- Resolve customer doubts and complaints
- Log call details in call management systems
- Meet response and resolution SLAs
- Maintain product and service knowledge
- Escalate potential service issues
- Follow project processes and procedures
- Provide cover for other agents
What you'll need
- Bilingual or proficient in Spanish plus advanced English
- Goal and customer service oriented
- Comfortable in a customer service environment
- Working knowledge of IT platforms, Windows/MS Office and internet configuration
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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