Taking applicationsOutbound / Telesales·Posted 14h ago
Outbound Telesales Agent
HumanaVerified company
Remote Mississippi, United States
Pay
$21.5–$29.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote Mississippi, United States
Open to people in the United States
EnglishEntry level
About the role
Outbound telesales role calling members to schedule virtual healthcare appointments and support members with questions. It is a remote full-time position limited to Mississippi, with a base pay range and bonus incentive plan.
What you'll do
- Conduct outbound calls to members to promote and schedule virtual appointments
- Explain benefits of virtual appointments
- Use persuasive techniques to encourage scheduling
- Address member questions and concerns about virtual services
- Maintain detailed call records in the CRM system
- Follow up with members, outside entities, and providers
- Meet weekly and monthly scheduling targets
- Follow compliance and regulatory requirements for member information
What you'll need
- Ability to connect meaningfully with customers
- Simplify complexity and deliver an optimal customer experience
- Comfort working in a telephonic intensive environment
- Passionate about improving consumer experiences
- Self-provided internet with at least 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions
- Occasional travel to Humana offices for training or meetings
Skills
Outbound callingPersuasive communicationCustomer engagementCRM record keepingFollow-upCompliance handling
Benefits
Health insurancePaid time off401(k) retirement savings planPerformance bonusDisability insuranceLife insurance
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