Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor ‑ instashop
Delivery HeroVerified company
Dubai, United Arab Emirates
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Dubai, United Arab Emirates
EnglishMid level
About the role
A customer service advisor role handling inbound calls, emails and chats for instashop customers, partners and riders, including escalation and basic IT troubleshooting. It requires at least two years of customer service or call-centre experience and strong English, with Arabic as a plus.
What you'll do
- Handle inbound calls and messages from customers, partners and prospects
- Resolve enquiries using available resources
- Collaborate with Rider Support and Partner Care teams
- Meet KPIs including response time, resolution rate and satisfaction
- Support partners via calls, emails, chats and basic IT troubleshooting
- Escalate repeated failure patterns
- Stay updated on policies and procedures
What you'll need
- High school diploma or equivalent
- 2+ years customer service or call centre experience
- Strong English verbal and written communication
- Arabic is a plus
- Ability to multitask and handle high call volumes
- Time management and organizational skills
- Interpersonal and problem-solving skills
- Availability for rotational shifts including weekends
Skills
Customer serviceCall handlingWritten communicationMultitaskingTime managementProblem-solvingIT troubleshootingEscalation handling
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