Taking applicationsVoice Support·Posted 6d ago
Client Retention Specialist
Beyond Finance
USA
Pay
$19–$20/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
A full-time phone-based retention role helping clients in a debt hardship program stay enrolled, de-escalating concerns and explaining program value. It requires retention, sales, or collections experience and pays $19–$20/hr with commissions and US benefits.
What you'll do
- Educate clients on the debt hardship program
- De-escalate upset clients
- Document interactions in CRM
- Assess clients' financial situations
- Retain at-risk clients
- Meet retention targets
- Provide phone-based customer service
What you'll need
- Retention, sales, or collections experience
- High school diploma or equivalent
- High call volume experience
- CRM proficiency
- Strong communication skills
- Ability to negotiate and de-escalate
- Calm under pressure
- Multi-tasking and time management
Skills
Client retentionDe-escalationActive listeningCRM systemsNegotiationCustomer serviceFinancial needs analysisProblem solving
Benefits
Health insurancePaid time offPaid parental leave401(k) matchingPerformance bonusCareer growthPaid training
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