Customer Service Representative ‑ Luxury Retail ‑ French‑English ‑ Work from Home in Canada
TTECVerified company
Montreal, Canada
Pay
$13/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Montreal, Canada
About the role
This is a full-time remote customer service role for a luxury retail brand, helping customers by phone and other channels in French and English. It requires at least one year of customer service or sales experience and residence in eligible Canadian provinces, and it pays $18/hour.
What you'll do
- Provide customer assistance across all channels
- Recommend products and fragrances based on mood, personality and occasion
- Anticipate customer needs and proactively offer solutions
- Keep accurate records of customer interactions
- Identify opportunities to improve the customer journey
- Collaborate with team and work independently
What you'll need
- Bilingual in French and English
- At least one year of customer service, luxury retail, sales or personalized support experience
- Proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable helping customers by phone
- Computer experience
- Reside in eligible Canadian provinces
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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