Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist (Contractor Role) (Brazil)
MindvalleyVerified company
Brazil, Costa Rica
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Brazil, Costa Rica
EnglishMid level
About the role
A contract Customer Experience Specialist role supporting Mindvalley Academy students through community management, live event moderation, customer success, and program administration. It combines email/community support with on-camera live Q&A and requires 2+ years in community management, customer success, or EdTech support.
What you'll do
- Provide premium support via email, community platforms, and live sessions
- Moderate live event chat and facilitate on-camera Q&A
- Act as subject matter expert for program content
- Monitor student progress and intervene when learners fall behind
- Aggregate student sentiment and survey data for product teams
- Manage cohort logistics such as calendar invites and resource uploads
- Identify workflow improvements and automations
- Collaborate with tech teams to reduce student friction
What you'll need
- Bachelor's degree preferred
- 2+ years in community management, customer success, or EdTech support
- Experience moderating live virtual events or webinars
- Comfortable on camera
- Strong interest in personal growth and development
- Experience with premium or high-ticket customers desirable
- Attention to detail and problem-solving skills
- Strong communication and adaptability
Skills
Community managementCustomer successProject managementLive event moderationZoomGoogle Sheets/ExcelJira/AsanaZendesk/Intercom
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.