Taking applicationsVoice Support·Posted 8d ago
Bilingual French and English Customer Support Representative
TTECVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
FrenchEnglishEntry level
About the role
On-site customer support role in Cairo with TTEC, supporting landlord and tenant queries through phone, email, and chat. It requires fluent French and English plus at least one year of customer service experience.
What you'll do
- Support landlord and tenant queries
- Research answers for customers
- Resolve customer issues
- Manage high interaction volumes across phone, email, and chat
- Deliver empathetic and professional customer interactions
What you'll need
- 1+ year customer service experience
- Excellent French verbal and written communication
- Fluency in English
- Experience managing high volumes across multiple channels
- Strong command of omnichannel tools and CRM platforms
- Analytical, organizational, and problem-solving abilities
- Ability to work independently and collaboratively
Skills
French fluencyEnglish fluencyOmnichannel communicationCRM platformsCustomer serviceResearchProblem-solvingAttention to detail
Benefits
Tuition reimbursementHealth and wellness incentivesPaid trainingCareer growthInclusive culture
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
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