Customer Service Advisor ‑ Cebu XTRA 2026

A call-center Customer Service Advisor role at Concentrix in Cebu City, Philippines, handling inbound and outbound calls and online inquiries to resolve routine customer problems. It is an entry-level, on-site full-time position requiring a high school diploma, with rotating shifts and possible upselling of additional products.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems about products and services
• Clarify customer requirements using decision-support tools
• Meet contractual KPIs
• Document and retrieve information in call tracking database
• Offer additional products and services
• Participate in activities to improve customer satisfaction

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to rotate shifts as needed
• Tolerance for repetitive work in a fast-paced environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.