Advisor I, Customer Service – Indo

Customer service advisor handling inbound and outbound calls and internet inquiries to resolve routine product and service issues. The role is based in Yogyakarta, Indonesia, requires rotating shifts as needed, and does not state a remote option.

• Handle inbound and outbound calls and internet inquiries
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Offer additional products and services
• Track and retrieve information in call tracking database
• Participate in activities to improve customer satisfaction

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills
• Ability to communicate in writing and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Patience in customer contact situations

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.