Customer Advisor ‑ Technical Support ‑ Canadian Market ‑ Agadir ‑ French / English
ConcentrixVerified company
Agadir, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Agadir, Morocco
About the role
Technical support advisor for Concentrix's Canadian market, handling incoming calls and resolving technical issues in French and English. The role is based in Agadir with a fixed 14:00–02:00 local shift and offers remote work after an integration period plus bonuses.
What you'll do
- Respond to customers in the Canadian market
- Handle incoming calls
- Answer questions and resolve technical issues
- Analyze customer needs
- Identify suitable solutions
- Support issue resolution
- Ensure rigorous follow-up
- Use tools and technologies to resolve complex situations
What you'll need
- Fluent in French and English, written and spoken
- Available for 14:00–02:00 local time
- Excellent communication skills
- Patience and ability to explain technical solutions simply
- Good technical aptitude
- Curiosity to learn quickly
- Organized and autonomous
- Able to manage priorities under pressure
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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