Taking applicationsVoice Support·Posted 5d ago
Enterprise Customer Success Manager ‑ Central
Sigma Computing
USA
Pay
$63.5–$79.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
Enterprise Customer Success Manager role at a cloud analytics company, owning high-value accounts to drive net dollar retention through upsells, adoption and training. It requires 7+ years in SaaS customer success or account management plus strong analytics and BI skills, and is based in the USA with a $132k–$165k base salary.
What you'll do
- Manage and grow high-value enterprise accounts
- Guide customers in optimizing use of the analytics platform
- Develop strategies to maximize net dollar retention and reduce churn
- Identify upsell and cross-sell opportunities
- Advocate for customer-requested features with the product team
- Build and execute customer success plans
- Deliver training sessions, webinars and workshops
What you'll need
- Bachelor's or Master's degree in Business, Analytics, Computer Science or related field
- 7+ years in customer success, account management or consultative role in SaaS/analytics/BI
- Experience in complex enterprise sales environments
- Strong analytical and problem-solving skills with data
- Proven ability to grow accounts and net dollar retention
- SQL, data visualization and cloud analytics (Snowflake, Databricks, Redshift, BigQuery) preferred
- ETL experience
- Startup experience
Skills
Customer successAccount managementAnalytics and business intelligenceSQLData visualizationNet dollar retention growthETLStakeholder communication
Benefits
EquityHealth insurancePaid time offPerformance bonus401kPaid parental leaveCommuter and FSA benefitsLunch Program
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