Customer Service Advisor ‑ Abidjan ‑ French Speaking

Customer service advisor role handling inbound calls, emails, letters and possibly social media for Concentrix in Abidjan, with no telephone prospecting. It is an internship contract with flexible hours, requiring fluent French and English, and offers a fixed salary plus performance bonus.

• Support prospects and customers with problem resolution or information
• Promote brand image and customer satisfaction
• Handle complaints efficiently
• Respond via inbound calls, emails, letters and potentially social media

• Fluent French and English, written and spoken
• Excellent communication skills
• Organized and autonomous
• Positive attitude
• Comfortable with digital tools
• Curiosity to adopt new technologies

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.