Sr. Customer Service Representative
TTECVerified company
Cainta, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cainta, Philippines
About the role
An onsite full-time customer service role in Cainta, Philippines, handling customer inquiries by voice, email, or chat, maintaining accounts, and resolving technical issues. It offers coaching, free courses, and career development, but the job is location-bound to the Philippines and requires strong English communication.
What you'll do
- Consult customers on products and services via voice, email, or chat
- Respond to inquiries and identify additional needs or upgrades
- Open and maintain customer accounts and information
- Resolve technical issues with patience
- Participate in company events, team activities, and continuous learning
What you'll need
- Completed senior high school or at least second year of college
- At least 6 months BPO experience preferred but not required
- Strong verbal and written English communication skills
- Digital proficiency and ability to navigate multiple systems
- Ability to interpret and explain products, fare rules, and policy requirements
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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