Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (English)
PrimeXBTVerified company
Worldwide
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Worldwide
Open to people in the United States
EnglishEntry level
About the role
A remote customer service role at a crypto/forex trading platform, handling customer queries by email, live chat and phone, plus troubleshooting and follow-ups. It is fully remote from anywhere, but the schedule is a fixed 2/2 rotation of 12-hour shifts from 4am to 4pm GMT.
What you'll do
- Respond to customer queries via email, live chat and phone
- Escalate complex issues and coordinate with other departments
- Follow up with customers and troubleshoot using diagnostic techniques
- Record and document recurring issues for process improvement
- Write FAQ articles, user manuals and tutorials
- Advise clients on additional products and services
- Drive initiatives to improve the customer experience
What you'll need
- Experience in fintech (forex/crypto)
- 1+ years of online customer support experience
- Excellent written and oral English
- Strong interpersonal and communication skills
- Ability to handle stressful situations
- Experience with customer service tools and databases
- CV submitted in English
Skills
Live chat supportEmail supportPhone supportTroubleshootingCustomer service software and databasesEscalation managementFintech (forex/crypto) knowledgeWritten and spoken English
Benefits
100% remote work from anywherePerformance bonus every quarterHealth insurance after probation periodAdditional sick leaves every 6 monthsBirthday giftsInternational cross-functional team
About PrimeXBT
PrimeXBT is an online trading platform for crypto and CFDs. Its customer service team works 100% remotely from anywhere, covering clients around the clock on 2/2 shifts.
Fintech / trading
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