Taking applicationsVoice Support·Posted 14h ago
Support Associate‑ Japanese Speaker 24/7 (Yokohama, requires relocation to Yokohama)
AgodaVerified company
Yokohama
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Yokohama
JapaneseEnglishEntry level
About the role
Customer support associate for Agoda's Yokohama office handling Japanese-language phone, email, and chat inquiries on a 24/7 rotational shift. Requires native-level Japanese or JLPT N1, basic English, and relocation to Yokohama; offers hybrid work, performance bonus, and health insurance.
What you'll do
- Respond to customer and partner inquiries by phone, email, and chat
- Support Agoda products including hotels, flights, and activities
- Handle a high volume of inquiries professionally
- Meet individual KPIs and team goals
- Identify and communicate work process improvements
- Perform office-based administrative duties
- Protect customer personal information
- Work rotational shifts including nights and weekends
What you'll need
- Native-level Japanese or JLPT N1 equivalent
- Basic English, B1 level
- Strong customer focus
- Confidence in telephone handling
- Ability to work 24-hour shift rotations
- Ability to work weekends and public holidays
- Good problem-solving skills
- Relocation to Yokohama
Skills
Japanese communicationEnglish communicationCustomer servicePhone handlingProblem-solvingCRM/ticketing systems
Benefits
Performance bonusHealth insuranceWork-from-home allowanceWork from anywhere 30 days per yearStaff travel discountAnnual allowanceCareer growthVisa sponsorship and relocation support
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