Customer Service Advisor ‑ Customer Service ‑ Marrakech ‑ German Speaking
ConcentrixVerified company
Marrakech, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Marrakech, Morocco
About the role
A German-speaking customer service advisor role at Concentrix in Marrakech, handling customer questions and complaints by phone, email, or chat. The job offers bonuses, health insurance, flexible hours, and a remote option after onboarding for people outside several Moroccan cities.
What you'll do
- Answer customer questions by phone, email, or chat
- Identify and handle requests or complaints
- Provide tailored solutions to build trust
- Share customer feedback to improve services
What you'll need
- Speak and write German perfectly
- English skills are an advantage
- Excellent communication skills
- Well organized and independent
- Positive attitude
- Proficient with digital tools
- Curiosity to adapt to new technologies
- Passion for customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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