Customer Experience Advisor
onebankVerified company
On-site — El Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Maadi, Cairo, Egypt
About the role
Customer Experience Advisor at onebank in El Maadi, Cairo, supporting Egypt's first digital native bank across calls, email, live chat, and social media. The role focuses on troubleshooting digital banking issues, first-contact resolution, and meeting service KPIs; it is an on-site full-time position for fresh graduates or candidates with up to two years of experience.
What you'll do
- Resolve customer cases across calls, email, live chat, and social media
- Diagnose and troubleshoot mobile app, banking feature, transaction, and access issues
- Handle requests, complaints, and inquiries professionally
- Achieve first-contact resolution using available tools
- Meet service quality KPIs including NPS
- Investigate inquiries and resolve incidents within SLAs
- Provide feedback to improve digital customer experience
- Collaborate with Technology, operations, and business teams
What you'll need
- Bachelor's degree or equivalent
- Strong written and verbal English
- Banking or financial services knowledge is an advantage
- Fresh graduate or maximum 2 years of relevant experience
- Digital contact center experience is preferable
Skills
About onebank
onebank was established in 2020 as an Egyptian joint stock company. onebank was created to become the first full-fledged digital bank in Egypt, with Banque Misr as the main shareholder.
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