Taking applicationsVoice Support·Posted 14h ago
Admin & Customer Service Executive (Remote | Mandarin‑speaking)
FastLane GroupVerified company
Malaysia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Malaysia
MandarinEnglishSenior level
About the role
Remote admin and customer-service role supporting Singapore immigration applications for citizenship and permanent residency. It requires Mandarin and English, at least three years of client-facing experience, and involves document management, client guidance, and cover-letter drafting.
What you'll do
- Manage Singapore citizenship and PR applications
- Collect, verify and organize client documents
- Provide documentation advice and guidance
- Draft personalized cover letters
- Ensure compliant submissions to government agencies
- Deliver end-to-end client service
- Respond to client queries and post-submission tasks
- Maintain digital tracking and records
What you'll need
- Diploma in Hospitality, Mass Communication, Logistics or related field
- Spoken Mandarin and written English
- At least 3 years in a client-facing role
- Strong attention to detail
- Manage large volumes of digital documentation
- Effective time management
- Prioritize tasks to meet tight deadlines
Skills
MandarinEnglishClient communicationDocumentation managementSingapore immigration regulationsCover letter writingComplianceTime management
Benefits
Fully remoteQuarterly bonusMedical claimBirthday allowance
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