Taking applicationsVoice Support·Posted 7d ago
Strategic Customer Success Manager ‑ Italian Speaking
Synthesia
Europe
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
ItalianEnglishMid level
About the role
Strategic customer success role managing Italian enterprise accounts for an AI video platform, remote from Europe. It focuses on onboarding, retention, growth, and trusted advisor relationships; fluency in Italian and English is required.
What you'll do
- Build relationships with Italian enterprise clients
- Educate clients on AI video creation
- Coordinate onboarding with sales
- Engage C-suite and senior stakeholders
- Lead regular client check-ins
- Drive retention and growth
- Ensure clients understand ROI
- Perform light video editing
What you'll need
- Fluent in Italian and English
- Based in Europe
- Customer-facing CSM or account management experience
- B2B SaaS experience preferred
- Experience managing a book of business and KPIs
- Risk management and forecasting track record
- Trusted advisor relationship building
- Client onboarding experience
Skills
Customer Success ManagementAccount ManagementB2B SaaSRisk managementForecastingClient onboardingRelationship buildingVideo editing
Benefits
Paid time offHealth insurancePaid parental leaveStock optionsHybrid settingSocials and retreatsCycle to work schemeRegular lunches
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