Taking applicationsVoice Support·Posted 14h ago
Trilingual Sr. Client Care Support ‑ VisaAccess
VisaVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Bogota, Colombia
EnglishSpanishPortugueseMid level
About the role
Client care support role handling technical complaints, password resets and access controls for Visa portals by phone, email and web. It is based in Bogota on a hybrid schedule requiring at least three days in office and requires English, Spanish and Portuguese.
What you'll do
- Process urgent password resets and account enablement requests
- Provide level-one triage for Visa portals and applications
- Coordinate internal resources to meet client experience standards
- Maintain access controls by enrolling, updating, entitling and deleting profiles
- Educate clients on Visa portals, products and services
- Manage phone hotlines, assigned emails and web requests
- Identify procedures and value-added solutions to improve client experience
- Track daily activities in a CRM tool
What you'll need
- High School diploma or equivalent
- English, Spanish and Portuguese required
- Solid PC skills in a Windows environment
- Familiarity with Microsoft Office and Excel strongly recommended
- Ability to manage multiple service requests with strict time limits
- Ability to translate technical issues into business concepts
- Excellent verbal and written communication skills
- Accurate, organized and detail-oriented
Skills
Technical triagePassword resets and account enablementAccess controlsCRM trackingMicrosoft Office and ExcelTicketing systemsCustomer communicationPrioritization
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