Customer Service Advisor ‑ Homecoming ‑ Cagayan De Oro 2026

This is a full-time customer service advisor role in Cagayan de Oro, Philippines, handling inbound and outbound calls plus internet inquiries and resolving routine customer issues. It prefers a high school diploma plus three to six months of relevant experience and requires shift rotation.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer product or service problems
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers professionally and build rapport
• Document accounts and track information in call tracking database
• Offer additional products or services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt to change
• Ability to rotate shifts as needed
• Ability to work independently and in a team

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.