Taking applicationsVoice Support·Posted 14h ago
Bilingual Customer Care Specialist
TPVerified company
Toronto, Canada
Pay
$11–$14/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Toronto, Canada
EnglishFrenchEntry level
About the role
Remote bilingual customer care role handling inbound and outbound customer queries, troubleshooting, and personalized solutions for client products. It is limited to residents of several Canadian provinces and offers paid training, medical/dental benefits, and a French language premium.
What you'll do
- Provide first-level customer service for client products
- Build positive customer relations with personalized solutions
- Coordinate with internal functions to handle requests
- Schedule service calls and follow up
- Troubleshoot technical issues using diagnostics tools
- Accurately input data using prescribed applications
- Answer inbound and outbound customer queries
- Collaborate with team to meet service standards
What you'll need
- Minimum 6 months customer-facing experience
- Minimum high school degree
- Must be at least 18 years old
- Excellent English communication skills
- French language skills for bilingual role
- Ability to type 35 wpm
- Excellent hardwired home internet
- Weekend availability mandatory
Skills
Customer serviceActive listeningTechnical troubleshootingData entryMicrosoft OfficeCommunicationTyping 35 wpmCall handling
Benefits
Paid trainingHealth insurancePaid time offCareer growthPerformance bonusEmployee referral programWork from homeEmployee discounts
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