Taking applicationsVoice Support·Posted 1mo ago
Graduate Customer Success Manager
Canonical
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishEntry level
About the role
Canonical is hiring a Graduate Customer Success Manager for a fully remote, worldwide full-time role focused on onboarding, support tickets, campaigns, and customer risk identification. It stands out for being remote-first since 2004, with a performance-driven annual bonus and a USD 2,000 yearly learning budget.
What you'll do
- Resolve customer ticket requests
- Enrich documentation and onboarding materials
- Drive digital campaigns
- Identify high-potential and high-risk customers
- Onboard new customers
- Collaborate with Sales and Support
- Engage portfolio for risk identification
- Collect and format customer feedback
What you'll need
- Customer-facing experience
- Empathetic and driven to help others
- Passion for technology, infrastructure, Ubuntu
- Excellent presentation skills
- Strong organisational skills
- Team player across departments
- Excellent command of English
Skills
Customer-facing experienceProblem-solvingPresentationOrganisational skillsDocumentationTeam collaborationEmpathyTechnology/Ubuntu passion
Benefits
Remote-first workPerformance bonusPaid time offMaternity and paternity leaveLearning and development budget (USD 2,000/year)Annual compensation reviewRecognition rewardsEmployee Assistance Programme
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.