Costumer Service Agent in Turkish
ConcentrixVerified company
Tirana, Albania
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tirana, Albania
About the role
Inbound and outbound customer service role for Turkish-speaking advisors at Concentrix in Tirana, Albania, handling routine product and service issues. It requires English and Turkish and offers full-time work with rotating shifts; pay and remote-work details are not stated.
What you'll do
- Handle inbound and outbound customer calls or internet inquiries
- Resolve routine customer problems about products or services
- Clarify customer requirements and use decision-support tools
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document accounts and track information in call tracking database
- Offer additional products or services
- Participate in activities to improve customer satisfaction
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in English and Turkish
- Dependable with strong attention to detail
- Ability to multitask and adapt quickly
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.