Taking applicationsVoice Support·Posted 15h ago
Support Associate / Customer Service Representative
WoltVerified company
Wien, Austria
Pay
$13.5–$18.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Wien, Austria
GermanEnglishEntry level
About the role
Customer service role on Wolt's Live Operations team handling live chats and phone support for customers, couriers, and restaurants. It is based in Vienna, requires German and English, and involves shift work with a starting salary from €28,826 per year.
What you'll do
- Process incoming live chats from customers, restaurants, and couriers
- Provide inbound and outbound phone support
- Proactively solve problems by monitoring order volume
- Ensure delivery operations run smoothly with the Operations team
- Develop the support function with the support team
What you'll need
- Excellent communication skills
- Remarkable patience
- Persistence and friendliness
- Good eye for detail
- Handle stressful situations and multitasking
- Communicate confidently in German and English
- Available for shift work including mornings, evenings, and weekends
- Previous experience welcome but not required
Skills
CommunicationPatienceAttention to detailConcentrationMultitaskingQuick decision-makingOrganizationGerman and English
Benefits
Paid time offPaid trainingCareer growthShift differential payEmployee discountCounseling supportHybrid work after trainingDog-friendly office
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