Taking applicationsVoice Support·Posted 14h ago
Polish Speaking Teammate
TaskUsVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
PolishEnglishEntry level
About the role
Polish-speaking customer support role handling phone, email, and chat inquiries for TaskUs in Cairo. It requires Polish at B2/C1 and English at B1, with a focus on resolving account, subscription, and billing issues.
What you'll do
- Handle inbound and outbound customer contacts in Polish and English via phone, email, and chat
- Resolve account, subscription, and billing queries
- Troubleshoot and resolve customer complaints
- Document interactions in the CRM system
- Escalate complex technical issues to internal departments
- Share customer insights with product and service teams
What you'll need
- Polish near-native/full professional proficiency (B2/C1)
- English professional working proficiency (B1)
- Strong verbal and written communication
- Empathy, patience, and active listening
- Analytical and problem-solving skills
- Proficient with Windows/macOS and Google applications
- Comfortable navigating CRM tools
- Meet KPIs such as FCR and CSAT
Skills
Polish (B2/C1)English (B1)Verbal and written communicationEmpathy and active listeningProblem-solvingWindows/macOS and Google appsCRM toolsAttention to detail
Benefits
Competitive salaryComprehensive benefits packageWellness programsCareer growthInternal mobilityInclusive environment
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
BPO / Customer Experience10001+ employeesHQ: New Braunfels, Texas, USA
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