Taking applicationsVoice Support·Posted 14h ago
Bilingual Customer Service Representative ‑ (Spanish Speaking)
Huzzle.comVerified company
Colombia, Argentina, Honduras, Costa Rica +1 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Colombia, Argentina, Honduras, Costa Rica +1 more
EnglishSpanishMid level
About the role
Huzzle is hiring a fully remote, full-time Bilingual Customer Service Representative to handle inbound and outbound customer contacts in English and Spanish. The role requires prior customer service or call center experience and focuses on resolving inquiries, escalating complex issues, and meeting service KPIs.
What you'll do
- Manage inbound and outbound calls in English and Spanish
- Address customer inquiries and resolve complaints
- Provide accurate product or service information
- Maintain detailed records of customer interactions
- Escalate complex issues with smooth hand-offs
- Meet KPIs for call quality, resolution time, and satisfaction
What you'll need
- Fluency in English and Spanish, written and verbal
- Proven customer service or call center experience
- Strong active listening and empathy
- Proficiency with basic computer systems and CRM software
- Ability to multitask across software applications while speaking with customers
- Previous remote call center experience
Skills
Bilingual English and SpanishCall handlingActive listeningEmpathyCRM softwareMultitaskingProblem-solvingCustomer record keeping
Benefits
Fully remoteCareer growthPeer communityOngoing support
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