Japanese Speaking Customer Support Teammate
TaskUsVerified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
Giza, Egypt
About the role
TaskUs is hiring Japanese-speaking customer support agents for an on-site contract role in Giza, Egypt. The job involves handling customer inquiries by email, chat, phone and social media, escalating complex cases, and sharing customer feedback with product teams.
What you'll do
- Provide first-line support via email, live chat, phone and social media
- Resolve customer issues using internal knowledge bases and manuals
- Escalate complex technical or policy-related cases
- Identify customer needs and pain points and share feedback with product teams
- Assist in creating and updating Help Center articles and internal manuals
- Contribute to response time, First Contact Resolution and CSAT metrics
What you'll need
- Japanese language proficiency
- Based in Giza, Egypt (on-site)
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
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