Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (Latin America) (Bogota)
Wing AssistantVerified company
Bogota, Colombia
Pay
$8/hr
Job type
Full-time · Remote
Hours
US hours
Location
Bogota, Colombia
EnglishEntry level
About the role
A remote customer service role handling inbound and outbound calls, email and chat, resolving customer concerns and maintaining customer account records. It is limited to Latin America-based applicants and pays up to $1,400 per month depending on experience level.
What you'll do
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships and trust with customer accounts
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions and update customer accounts
- Follow communication procedures, guidelines, and policies
- Engage customers
- Ad hoc tasks
What you'll need
- At least 1 year of Customer Service Representative experience in B2C or B2B
- Excellent English communication skills, at least B2 level
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy and familiar with desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets
- Knowledge of online calendars and scheduling
- Proactive and confident with attention to detail
Skills
Customer serviceInbound and outbound callsEmail and instant messaging supportCRM and VoIP toolsMS Office and spreadsheetsGoogle Calendar schedulingOrganization and time managementTech savvy
Benefits
Paid trainingPerformance bonusCareer growthWork from homeHoliday & overtime payJob securityUpskilling opportunitiesInclusive culture
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