Customer Support Team Lead
Clipboard HealthVerified company
Remote — anywhere outside the U.S. · overlaps Pacific time
Pay
$14.4–$33.7/hr
Job type
Full-time · Remote
Hours
US hours
Location
Anywhere outside the U.S.
About the role
Lead a team of Clipboard support agents: coaching, performance management and team culture, while keeping service quality high. Remote outside the U.S., overlapping Pacific time; 2+ years each of coaching, people management and customer support.
What you'll do
- Coach agents with structured feedback and development plans
- Drive team performance and engagement
- Delegate to grow high-potential agents
- Lead team-building
- Keep service quality high
What you'll need
- 2+ years of coaching experience
- 2+ years managing customer support teams
- 2+ years of customer support
- Fluent English
- Available to overlap Pacific Time and cover weekends
Skills
Benefits
About Clipboard Health
Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.
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Applications close on 17 November.