Customer Care Advisor ‑ Fluent Italian Speaker

Customer care advisor for an insurance assistance company, handling client queries by phone, email and chat in Italian and coordinating with medical and other teams. The role requires fluent Italian and flexibility for rotating shifts including nights and weekends, with a hybrid setup in Cairo.

• Provide outstanding customer service and ensure client satisfaction and retention
• Meet service standards including 24-hour written response and 2% call abandon rate
• Use AI and conversational AI tools to respond to queries
• Multi-task daily workload and follow up on individual cases
• Develop product knowledge to provide accurate client information
• Assist the medical team with hospital admissions, evacuations and repatriations
• Handle queries about cover, claims, hospitalizations and complaints

• Customer-facing experience is a must
• High level of fluency in Italian is a must
• Flexible to work rotating shifts including nights and weekends
• Experience working under pressure with tight deadlines
• Strong knowledge of Microsoft Office (Excel, Word)
• Call centre experience is beneficial
• Medical background is a plus

Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.