Taking applicationsVoice Support·Posted 15h ago
Client Care Analyst (Trilingual ‑ Spanish, Portuguese, English)
VisaVerified company
Pasay, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Pasay, Philippines
SpanishPortugueseEnglishMid level
About the role
A full-time client care analyst role at Visa in Pasay, Philippines, supporting clients in Spanish, Portuguese, and English. It requires at least three days per week in the office and two years of experience in financial services, payments, software, or information services.
What you'll do
- Deliver high-value customer service to Visa clients and staff
- Handle moderately complex problems and coordinate with internal teams
- Collaborate with clients to identify efficiencies and required actions
- Advocate for Visa clients with internal stakeholders
- Expedite resolution and solution implementation
- Maintain client relationships and understand market needs
- Stay updated on rules, products, services, and industry trends
- Build knowledge of supported products and services
What you'll need
- Bachelor's degree
- 2+ years in financial services, payments, software, or information services
- Trilingual: Spanish, Portuguese, English
- Customer-focused mindset
- High attention to detail
- Ability to work under pressure
- Understanding of credit card processing and payments gateways
- At least 3 days in office per week
Skills
Customer serviceProblem solvingRelationship managementStrategic thinkingCredit card processingPayments gatewaysMicrosoft OfficePrioritization
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