Taking applicationsVoice Support·Posted 14h ago
Customer Support ‑ Shopify (Philippines)
LagoVerified company
Philippines
Pay
$5–$7/hr
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishEntry level
About the role
Email-based customer support role for an e-commerce brand, handling order inquiries, Shopify order management, and data entry. It is a fully remote full-time position on a 7:00 AM–3:00 PM Mountain Time schedule, with no phone support required.
What you'll do
- Respond to customer inquiries by email professionally and promptly
- Assist with order status, shipping, and product questions
- Investigate customer issues and follow up on unresolved inquiries
- Review order details and customer information in Shopify
- Flag order discrepancies and maintain accurate records
- Enter, update, and verify data in internal systems and spreadsheets
- Follow established support procedures and workflows
- Document recurring customer issues for the team
What you'll need
- Strong written English communication skills
- Excellent attention to detail and data accuracy
- Strong organizational and time management skills
- Ability to prioritize multiple inquiries
- Professional customer service and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable internet, suitable computer, and quiet workspace
- Consistent availability during the agreed schedule
Skills
Email customer supportShopify order managementData entryWritten English communicationAttention to detailHelp desk platformsSpreadsheetsSMS support
Benefits
Remote workCareer growthGlobal teamWork-life balance
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.