Taking applicationsVoice Support·Posted 14h ago
Support representative ‑ German
Cross Border TalentsVerified company
Bulgaria
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Bulgaria
GermanEntry level
About the role
Remote customer support role in Bulgaria for German-speaking users, handling phone and email queries about mobile service accounts and billing. It also involves recommending service upgrades and requires flexible shifts including weekends.
What you'll do
- Respond to customer inquiries via phone and email
- Support account management, billing issues, and service information
- Identify and recommend products or service upgrades
- Document customer interactions accurately
- Meet performance and quality targets
- Maintain customer satisfaction
What you'll need
- German proficiency B2-C1
- Customer service or sales experience is a plus
- Strong verbal and written communication
- Ability to multitask and manage time
- Comfortable with computers and customer management systems
- Sales-oriented and proactive attitude
- Ability to work flexible shifts including weekends
Skills
German B2-C1Verbal and written communicationProblem-solvingMultitaskingTime managementComputer literacyCustomer management systemsSales-oriented mindset
Benefits
Performance bonusSales bonusFood vouchersMultisport cardHealth insurance
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