Taking applicationsVoice Support·Posted 9d ago
Customer Success Manager (Enterprise)
AltScore
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
SpanishEnglishMid level
About the role
Customer Success Manager for a B2B credit infrastructure platform, owning enterprise client lifecycle from onboarding to renewals and expansion. The role is remote-first in the Americas timezone, requires fluent Spanish and English, and includes occasional travel across Latin America.
What you'll do
- Own entire customer lifecycle from onboarding to renewals and expansion
- Drive Net Dollar Retention and expansion
- Act as voice of customer with Product and Engineering
- Use data to anticipate risks and guide strategy
- Collaborate with Sales and Delivery
- Build C-level relationships and visit key partners
- Contribute to CS playbook and process scaling
What you'll need
- 3+ years in Customer Success, Account Management, or Consulting
- Enterprise SaaS or Fintech experience
- Credit, lending, collections, or B2B financing knowledge
- Understanding of API-based products
- Fluent Spanish and English
- Metrics-driven with Churn, NDR, Adoption
- Occasional travel across Latin America
Skills
Customer successAccount managementEnterprise SaaSFintech/credit lifecycleAPI-based productsHubSpotData-driven metricsC-level relationship building
Benefits
Paid in USDPerformance bonusPaid time offHealth insuranceRemote-firstStock options (ESOP)Growth budgetReferral bonus
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