Customer Service Advisor ‑ Mandarin 2026
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
A full-time customer service advisor role based in Quezon City, Philippines, handling inbound calls, emails, and website queries in Mandarin with CRM case logging and Level 1 issue resolution. It is a Philippines-located position with an assigned shift that may have varying start times.
What you'll do
- Answer inbound calls and respond to emails/website queries
- Verify contact information
- Create and update cases in CRM
- Document problem definition and actions
- Provide follow-up and resolution guidance
- Escalate issues per procedures
- Meet performance and satisfaction goals
- Maintain knowledge of brands/products and policies
What you'll need
- Mandarin language
- Quezon City, Philippines location
- Full-time availability
- Assigned shift with varying start times
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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