Taking applicationsVoice Support·Posted 5d ago
Customer Experience Manager
Caylent
Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Brazil
EnglishMid level
About the role
Caylent is hiring a remote Customer Experience Manager to run customer surveys, analyze CSAT/NPS and feedback, and report insights to leadership. The role is based in Brazil and requires existing legal authorization to work there.
What you'll do
- Facilitate recurring customer review meetings
- Manage survey collection via meetings, email, and project teams
- Analyze CSAT and NPS metrics
- Categorize qualitative customer feedback
- Synthesize customer data into recommendations
- Create reports and dashboards on customer sentiment
- Present findings to executives and cross-functional teams
- Track CX metrics against benchmarks and goals
What you'll need
- 3+ years in customer experience, professional services, or customer relationship management
- Knowledge of CX methodologies and best practices
- Experience with CRM and feedback management platforms
- Strong analytical and statistical reporting skills
- Excellent written and verbal communication
- Experience presenting to senior leadership
- Legal authorization to work in Brazil; no visa sponsorship
- Familiarity with AI tools for operational efficiency
Skills
Customer experience methodologiesCSAT/NPS analysisCRM systemsCustomer feedback platformsStatistical analysisReporting and dashboardsPresenting to senior leadershipAI tools for process efficiency
Benefits
100% remote workPaid time offEquipment providedPaid trainingPeer bonus awardsLearning and development stipendPhantom equityCareer growth
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