Taking applicationsVoice Support·Posted 14h ago
Customer Support Representative (Costa Rica) ‑ Mandarin Speaking
Owner.comVerified company
Remote, Costa Rica
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote, Costa Rica
EnglishSpanishMandarinMid level
About the role
A full-time remote customer support role handling high volumes of inbound calls plus some chats and emails from restaurant owners and their guests, with a focus on empathetic, hospitality-driven service. It is tied to Costa Rica and requires 3-5+ years of support experience, Spanish/English fluency (Mandarin noted in the title), and weekend plus rotating morning/evening PST shifts.
What you'll do
- Handle a high volume of inbound phone calls plus some chats and emails
- Manage multiple concurrent conversations and tasks
- Take ownership of complex or high-priority issues through resolution
- Meet or exceed a 90%+ customer satisfaction score
- Document customer interactions in Salesforce
- Collaborate with teammates in Slack
- Share knowledge and best practices with the team
- Surface recurring issues and process improvement insights
What you'll need
- 3-5+ years of customer support or customer service experience
- High-volume, fast-paced support experience
- Fluency in Spanish and English (C1/C2)
- Experience handling escalations and complex issues
- Experience mentoring or training teammates
- CRM experience (Salesforce preferred)
- Familiarity with telephony tools like Intercom or TalkDesk
- Reliable home workspace with high-speed internet
Skills
Customer supportEmpathetic communicationSalesforce CRMTelephony systems (Intercom, TalkDesk)Escalation handlingProblem-solvingMultitasking across channelsDocumentation
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.