Taking applicationsVoice Support·Posted 8d ago
Account Manager / Customer Success | Psychology & Education | Part‑time or Full‑time | Remote
TEACHY Education
Berlin
Pay
$22.5–$28/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Berlin
GermanEntry level
About the role
TEACHY Education is hiring an account manager/customer success person to support vocational training partners and their learners, ideally with a psychology or pedagogy background. The role is fully remote from Germany, can be 20–40 hours per week, and pays €42,000–€52,000 gross per year at full time.
What you'll do
- Serve as contact for education partners, vocational trainers, HR teams and learners
- Manage support programs: report cards, needs, matchmaking and progress
- Communicate proactively with reporting and semester discussions
- Identify partner needs and propose suitable programs
- Recognize learner motivation and barriers with psychological sensitivity
- Organize Welcome Days, workshops and group courses
- Use Pipedrive CRM and Claude AI assistant
- Build new training-company partnerships at higher workload
What you'll need
- Degree in psychology, business psychology, pedagogy or educational sciences ideally
- First experience in account management, customer success, consulting or B2B sales
- Understand Swiss German
- Very good German; French is a plus
- Reliability and quick response
- Residence in Germany
- Willingness to travel to Switzerland quarterly
Skills
Account managementCustomer successB2B salesPsychology/pedagogyCommunicationCRM (Pipedrive)AI tools (Claude)Reporting
Benefits
Training providedFlexible hoursCareer growthTravel costs coveredTeam retreatsRemote workTrust-based working hoursDirect collaboration with founder
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