Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist ‑ 1 Year Fixed Term
WiseVerified company
Tokyo, Japan
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
Tokyo, Japan
JapaneseEnglishMid level
About the role
A one-year fixed-term customer support specialist role at Wise in Tokyo, handling phone, chat and email contacts and resolving complex customer issues. It requires at least one year of contact-centre experience, fluency in Japanese and English, and legal authorization to work in Japan.
What you'll do
- Meet KPIs for case resolution, productivity and quality across phone, chat and email
- Communicate clearly and professionally with customers across all channels
- Take ownership of contact resolution using critical thinking
- Resolve contacts with active listening and empathy
- Manage and diffuse escalating customer interactions
- Escalate to KYC, Complaints and PayOps teams as appropriate
- Keep records of customer interactions according to company standards
- Identify opportunities to improve processes and escalate appropriately
What you'll need
- Minimum one year customer support experience in a contact centre
- Experience working across multiple channels including phone, chat and email
- Fluent in Japanese and proficient in English
- Strong communications skills and empathy
- Flexibility in working hours and shifts, including weekends and public holidays
- Must be legally authorized to work in the assigned location
- Successful background screening
- Proven track record of meeting quality standards in a contact centre role
Skills
Customer supportMulti-channel supportJapanese fluencyEnglish proficiencyCommunication and empathyCritical thinkingData security proceduresProduct and process knowledge
Benefits
Career growthProfessional development infrastructure
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