Customer Service Advisor ‑ Megamall 2026

Customer service advisor handling inbound and outbound calls and internet inquiries to resolve routine product and service problems while meeting KPIs. The role is based at Megamall in Mandaluyong City, Philippines, and requires rotating shifts; no remote or Egypt eligibility is stated.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements
• Notate customer accounts accurately
• Offer additional products or services
• Document and retrieve information in call tracking database
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate written and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Ability to work in a team and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.