Taking applicationsVoice Support·Posted 15h ago
Customer Support Specialist
AircallVerified company
Paris Office, France
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Paris Office, France
EnglishFrenchEntry level
About the role
Aircall is hiring a full-time Customer Support Specialist based at its Paris office to troubleshoot and resolve customer questions for its SaaS communications platform. The role requires English and French fluency and combines technical support, product education, and collaboration with a global support team.
What you'll do
- Identify, solve, and escalate customer questions and concerns
- Promote product education
- Recommend technical solutions
- Guide users through features and functionalities
- Collaborate with the global support team
- Ensure customer satisfaction
- Advocate for customers
What you'll need
- 1+ year SaaS B2B customer support experience or transferable skills
- Fluency in English and French is mandatory
- Italian is a plus
- Excellent written and verbal communication skills
- Familiarity with ticketing tools
- Understanding of CRM systems
- Basic computer skills
- Experience using AI assistants to troubleshoot
Skills
SaaS B2B customer supportTicketing toolsCRM systemsAI assistants and promptingTechnical aptitudeWritten and verbal communicationTime managementMulti-tasking
Benefits
Competitive salary packageWork-life balanceCareer growthLearning opportunitiesMulticultural team
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