Support Specialist | Customer Service | São Paulo/SP ‑ On‑site
ConcentrixVerified company
Sao Paulo, 906 Barra Funda, Brazil
Pay
$2.5–$3.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, 906 Barra Funda, Brazil
About the role
On-site chat customer support role in São Paulo, Brazil, focused on resolving customer questions, recording interactions, and following up on cases. Pay is a fixed R$2,200 per month plus up to R$1,000 variable, on a 5x2 schedule that includes weekends.
What you'll do
- Provide customer support via chat
- Understand requests and guide solutions
- Record interactions accurately
- Follow up on cases
- Use multiple systems simultaneously
- Collaborate with the team
- Follow procedures and policies
What you'll need
- Complete high school
- 18 years or older
- Good written communication
- Customer relationship focus
- Empathy and attention to detail
- Good typing and system use
- Availability for 5x2 schedule including weekends
- Customer service or chat experience is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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