Taking applicationsVoice Support·Posted 4d ago
Customer Success Manager II ‑ EMEA
Tines
Ireland
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Ireland
EnglishMid level
About the role
Customer Success Manager II for Tines, remote anywhere in Ireland, focused on onboarding, adoption, renewals and expansion for technical SaaS customers. It requires 5+ years in technical account management or customer success and API knowledge; a second European language is a plus.
What you'll do
- Support onboarding, adoption/value conversations, business reviews and renewal
- Lead first-class onboarding and meet customer use cases and requirements
- Translate technical customer needs to internal technical teams
- Coordinate onboarding and business reviews to evaluate performance and find expansion opportunities
- Build account plans and align customer needs with use cases
- Identify risks to customer goals and develop risk mitigation plans
- Drive renewal plans and communicate value to stakeholders
- Review account dashboards, metrics, log-ins and use cases to determine customer health
What you'll need
- 5+ years in technical account management, customer success, or post-sales at a technology company
- Experience with SaaS solutions for technical teams
- Ability to uncover problems, locate opportunities, and translate technical requirements
- Knowledge of how to solve complex problems using internal resources
- Knowledge of APIs and how they function
- Second European language is an advantage, but not essential
Skills
Customer successTechnical account managementSaaSAPIsOnboardingRenewalsAccount expansionRisk mitigation
Benefits
Remote work
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.