Cyberwest Customer Care Specialist iRecruit Engage 2026

Customer care specialist handling inbound and outbound calls and internet inquiries, resolving routine product or service issues. The role is based in Quezon City, Philippines, and requires a high school diploma plus customer service orientation.

• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic client product knowledge
• Document accounts accurately
• Improve customer satisfaction and business performance
• Offer additional products and services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills
• Ability to communicate written and verbally
• Dependable with attention to detail
• Flexible and able to adapt quickly
• Ability to rotate shifts as needed
• Teamwork and independent work ability

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.