Taking applicationsVoice Support·Posted 15h ago
Customer Care Agent
doolaVerified company
Chile, Philippines, Argentina
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Chile, Philippines, Argentina
EnglishMid level
About the role
A full-time customer care role providing email and phone support to doola customers, resolving inquiries and meeting response and satisfaction KPIs. It is open only to candidates in Chile, the Philippines, or Argentina and asks for at least two years of customer service experience.
What you'll do
- Provide real-time customer support via email and phone
- Resolve customer inquiries professionally and promptly
- Maintain accurate records of customer interactions
- Escalate complex issues while keeping customers informed
- Meet response time, resolution, and customer satisfaction KPIs
- Improve internal processes and customer experiences
- Stay updated on product updates, policies, and procedures
What you'll need
- 2+ years in a customer service role
- Strong written and verbal communication
- Organized and able to meet deadlines
- Comfortable handling multiple tasks simultaneously
- Excellent problem-solving skills
- Strong attention to detail
- Self-starter with ownership and follow-through
Skills
Customer supportEmail supportPhone supportWritten communicationVerbal communicationProblem-solvingAttention to detailHelp desk software
Benefits
Career growthCollaborative team environmentCompetitive compensation
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