Naga Customer Care Specialist iRecruit Engage 2026

A full-time customer care role in Naga, Philippines handling inbound and outbound calls or online customer inquiries to resolve routine product or service problems. It requires strong customer service, computer navigation, and multitasking skills, with rotating shifts as needed.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and track information in call tracking database
• Offer additional products and services

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multi-task and adapt to changes
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.