Customer Service Specialist | Active Collections | Curitiba/PR
ConcentrixVerified company
Curitiba, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Curitiba, Brazil
About the role
Inbound/outbound voice collections role at Concentrix in Curitiba, Brazil, focused on negotiating payment and resolving customer accounts. It is an on-site full-time position with a monthly base salary plus variable pay and benefits such as medical/dental assistance and meal vouchers.
What you'll do
- Answer customers by voice with empathy and urgency
- Negotiate agreements and recover delinquent funds
- Record interactions and follow requests through to resolution
- Collaborate with the team on continuous improvement
What you'll need
- Complete high school education
- Minimum age: 18
- Experience in voice customer service
- Good typing skills
- Ability to work with simultaneous systems
- Familiarity with technology
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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